StayLine

Run guest communication like a fully-staffed front desk — at any hour

Every StayLine feature is grounded in real hotel operations: WhatsApp, AI, shifts, guests and reporting working together.

Your hotel's own WhatsApp line

Guests already use WhatsApp; StayLine turns it into your hotel's official channel.

It runs on Meta's official WhatsApp Cloud API. You connect your hotel's number from the dashboard in a few minutes, through Meta's own sign-up window. If your number is with another provider, it moves to StayLine while it keeps working.

  • No app for guests to install
  • Messaging under your approved business name
  • Number migration from another provider
  • Automatic welcome message when a guest is added

AI that knows your hotel

The AI answers guests with your hotel's own information.

Restaurant hours, pool, spa, transfers, rules: everything you enter on the hotel information page is the AI's source. It never makes up something that is not on the list; it politely refers the guest to the front desk. Your staff can take over a conversation at any moment.

  • A knowledge base in minutes with the starter template
  • Changes reach the AI instantly
  • Switch on or off per hotel or per conversation
  • Referral instead of guesswork

The right team, the right shift

Every request is classified and reaches the right person on shift.

A towel request goes to housekeeping, a broken AC to maintenance, a late check-out to the front desk. The request opens with its department, urgency and room; the staff on shift get a WhatsApp notification. Complaints are flagged separately.

  • Routing by department and shift
  • Urgency and complaint flags
  • Request states: open, in progress, done
  • WhatsApp notifications for staff

Every guest in their own language

Guests write in German, Russian or English; your team reads Turkish.

StayLine detects the language and translates into Turkish for your team and back into the guest's language. Both the original and the translation are kept, so no detail is lost.

  • Automatic language detection
  • Two-way translation
  • Original and translation kept together

Answers for guests who call from the room

The voice assistant picks up the room phone, takes the request and confirms the room number.

Guests call from the phone in their room; the voice assistant listens and confirms the room number by repeating it. When the call ends, the request opens in the right department just as if it had come over WhatsApp.

  • Phone coverage around the clock
  • Room number confirmation
  • Automatic request after the call
  • Multiple languages

A guest list that keeps itself

Upload the in-house list from your PMS; StayLine knows every guest and their room.

You upload an Excel or CSV file and the columns are recognised automatically. The same list can be uploaded every day without creating duplicates. Companions staying in the same room are matched to it when they write from their own phones.

  • Bulk upload from your PMS list
  • Automatic room matching by phone number
  • Companion recognition
  • Language set from nationality

A clear picture for management

You see in numbers what is going well and what is not.

The guest feedback report splits complaints by department, room and nationality. The complaint rate per agency is calculated per 100 guests, so agencies that send many guests do not stand out just because of volume. The daily report lands in your inbox every morning.

  • Guest feedback report
  • Complaint rate per agency
  • Department and response tracking
  • Daily e-mail report

Built for chains with many hotels

Each hotel has its own sign-in address, its own data, its own team.

All hotels of a chain run on one platform, kept apart from each other. With admin, manager, order taker and staff roles, everyone sees only what they are allowed to. WhatsApp access keys are stored encrypted; data deletion requests under KVKK are supported.

  • Sign-in address per hotel
  • Role-based access
  • Encrypted access keys
  • KVKK-compliant data deletion

A note on honesty: StayLine sends staff notifications as 1:1 WhatsApp messages (the Cloud API does not support group sending), and chat and dashboards currently refresh by polling. We'd rather tell you exactly what it does than over-promise.

Let us show you how it works in your hotel, in 30 minutes.

Pick a time that suits you; in the call we try your hotel's own scenarios together.

Book a demo