Data Deletion
Last updated: 12 June 2026
This page explains how to request deletion of personal data associated with StayLine.
StayLine processes hotel guest data on behalf of hotels. In most cases the hotel that collected the data is the controller, and we act on its instructions.
Request deletion by email
To request deletion of your personal data, send an email to info@stayline.net. There is no form to fill out — a simple email is enough.
Please include enough detail for us to verify the request and locate your data.
- Email: info@stayline.net
- Tell us which data or account the request concerns (for example, your name and the hotel involved).
- Include enough information for us to identify you, so we can verify the request.
What happens next
We will acknowledge your request and act on it in line with applicable law. Where StayLine is a processor, we may forward the request to, or confirm it with, the hotel that controls the data. We will delete or anonymize the relevant personal data unless we are required to keep it by law.
We aim to acknowledge your request within 5 business days and to complete deletion or anonymization within 30 days. Where StayLine acts as a processor, this timing may depend on the hotel that controls the data, and a longer period may apply where required by law.
Hotels using StayLine
If you are a StayLine customer (a hotel), you can also delete or update guest records directly from your account. For help, contact info@stayline.net.