Every guest conversation on WhatsApp, with AI doing the heavy lifting
StayLine connects your hotel to guests over WhatsApp, drafts smart replies with AI, and routes every request to the right on-shift staff — automatically.
Built on the official Meta WhatsApp Cloud API and Claude AI.
Air conditioning not working — guest reports a warm room.
Sent to on-shift technical staff
Everything your front office needs on one channel
Guests already use WhatsApp. StayLine turns it into a fast, organized, AI-assisted operation.
AI-powered replies
Claude reads the recent conversation and guest context to suggest — or auto-send — accurate replies. Toggle AI per hotel and per conversation.
Automatic request routing
Every message is classified and the matching on-shift staff member is notified on WhatsApp, so requests reach the right department without manual triage.
Multilingual by default
Guests write in their own language. StayLine detects it and translates both ways, keeping the original and the translation.
Analytics that matter
Live dashboards and reports for coverage, response, AI usage, departments and complaints — so managers see the full picture.
From a guest message to a resolved request
Four steps, fully automatic — your staff only steps in where it counts.
Guest messages on WhatsApp
A guest writes to your hotel number in any language — no app to install.
AI understands & classifies
Claude detects the language, drafts a reply, and tags the category, urgency and department.
The right staff is notified
On-shift staff for that department get the request on WhatsApp instantly, with smart fallbacks.
Resolved & reported
The team handles it, and every interaction flows into your dashboards and daily reports.
A complete toolkit for guest messaging
From AI replies to shift-aware routing, reporting and PMS import — built for hotel operations.
AI replies & suggestions
Claude uses the last messages plus guest context (name, room, stay dates, nationality, language) to draft replies. Send with one tap, or let AI auto-reply.
Smart request routing
Each inbound message is classified and routed to the on-shift staff of the right department over WhatsApp — automatically.
Multilingual messaging
Guests write in their language; staff work in theirs. StayLine detects the language and translates in both directions.
Shifts & departments
Model your real rota. Departments, shift windows and per-staff assignments decide who gets notified, right now.
Guest management & PMS import
Keep rich guest profiles and match conversations to the right guest automatically by phone number.
Dashboards & reports
From a live operations dashboard to nightly reports, managers get coverage, response and AI metrics at a glance.
Official APIs, enterprise-grade AI
StayLine doesn't reinvent the wheel — it builds on platforms you can rely on.
Meta WhatsApp Cloud API
The official WhatsApp Business platform. Use your own verified number and Meta-approved message templates.
Claude AI by Anthropic
Reply drafting, request classification and translation are powered by Claude — configurable per hotel.
See StayLine on your hotel's WhatsApp
Book a short demo and we'll show you AI replies and request routing with your own use cases.