Guests write. StayLine takes care of it.
It understands every request coming in over WhatsApp and the room phone, replies in the guest's language and passes it to the right person on shift. You see everything on one screen.
Built on the official Meta WhatsApp Cloud API.
The journey of a message
From the moment a guest writes to the moment the request is closed.
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The guest writes
To your hotel's WhatsApp line, in their own language and without an app. At any hour.
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StayLine understands and replies
It extracts the request, the room and the urgency, and answers the guest in their own language within seconds.
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The right team steps in
The request lands on the phone of the maintenance staff on shift; one tap and it's taken.
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Management sees everything
Open, in-progress and completed requests on one screen; the morning report in your inbox.
One request, four languages
Whatever language your guests write in, the answer goes back in theirs within seconds.
Türkçe
Answered in Turkish
English
Answered in English
Deutsch
Answered in German
Русский
Answered in Russian
Four languages, one team screen
Your team sees requests that arrived in four languages in one list, in Turkish. Nobody has to translate.
- Every request is translated into Turkish
- The original message is kept
- Identical requests go to the same team
Everything StayLine does
Eight modules, one dashboard. All of them running in hotels today.
01
Your hotel's own WhatsApp line
Guests already use WhatsApp; StayLine turns it into your hotel's official channel.
It runs on Meta's official WhatsApp Cloud API. You connect your hotel's number from the dashboard in a few minutes, through Meta's own sign-up window. If your number is with another provider, it moves to StayLine while it keeps working.
- No app for guests to install
- Messaging under your approved business name
- Number migration from another provider
- Automatic welcome message when a guest is added
02
AI that knows your hotel
The AI answers guests with your hotel's own information.
Restaurant hours, pool, spa, transfers, rules: everything you enter on the hotel information page is the AI's source. It never makes up something that is not on the list; it politely refers the guest to the front desk. Your staff can take over a conversation at any moment.
- A knowledge base in minutes with the starter template
- Changes reach the AI instantly
- Switch on or off per hotel or per conversation
- Referral instead of guesswork
03
The right team, the right shift
Every request is classified and reaches the right person on shift.
A towel request goes to housekeeping, a broken AC to maintenance, a late check-out to the front desk. The request opens with its department, urgency and room; the staff on shift get a WhatsApp notification. Complaints are flagged separately.
- Routing by department and shift
- Urgency and complaint flags
- Request states: open, in progress, done
- WhatsApp notifications for staff
04
Every guest in their own language
Guests write in German, Russian or English; your team reads Turkish.
StayLine detects the language and translates into Turkish for your team and back into the guest's language. Both the original and the translation are kept, so no detail is lost.
- Automatic language detection
- Two-way translation
- Original and translation kept together
05
Answers for guests who call from the room
The voice assistant picks up the room phone, takes the request and confirms the room number.
Guests call from the phone in their room; the voice assistant listens and confirms the room number by repeating it. When the call ends, the request opens in the right department just as if it had come over WhatsApp.
- Phone coverage around the clock
- Room number confirmation
- Automatic request after the call
- Multiple languages
06
A guest list that keeps itself
Upload the in-house list from your PMS; StayLine knows every guest and their room.
You upload an Excel or CSV file and the columns are recognised automatically. The same list can be uploaded every day without creating duplicates. Companions staying in the same room are matched to it when they write from their own phones.
- Bulk upload from your PMS list
- Automatic room matching by phone number
- Companion recognition
- Language set from nationality
07
A clear picture for management
You see in numbers what is going well and what is not.
The guest feedback report splits complaints by department, room and nationality. The complaint rate per agency is calculated per 100 guests, so agencies that send many guests do not stand out just because of volume. The daily report lands in your inbox every morning.
- Guest feedback report
- Complaint rate per agency
- Department and response tracking
- Daily e-mail report
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Built for chains with many hotels
Each hotel has its own sign-in address, its own data, its own team.
All hotels of a chain run on one platform, kept apart from each other. With admin, manager, order taker and staff roles, everyone sees only what they are allowed to. WhatsApp access keys are stored encrypted; data deletion requests under KVKK are supported.
- Sign-in address per hotel
- Role-based access
- Encrypted access keys
- KVKK-compliant data deletion
The room phone is connected too
The guest picks up the phone by the bed. The voice assistant listens, confirms the room number and the request lands on the dashboard; day and night, in several languages.
- Guest: Hi, could we get two more towels?
- StayLine: Of course. Your room is two-one-four, correct?
- Guest: Yes, that's right.
- StayLine: I've passed it to housekeeping, they'll be with you shortly.
Request opened · Housekeeping · Room 214
Official APIs, enterprise-grade AI
StayLine doesn't reinvent the wheel — it builds on platforms you can rely on.
Meta WhatsApp Cloud API
The official WhatsApp Business platform. Use your own verified number and Meta-approved message templates.
Enterprise-grade AI
Reply drafting, request classification and translation run on advanced AI models, configurable per hotel.
Let us show you how it works in your hotel, in 30 minutes.
Pick a time that suits you; in the call we try your hotel's own scenarios together.
Book a demo